Program Outcomes and Evaluation: A Vanguard Commitment
Harlem United has made a vanguard commitment to evaluating our program outcomes and our health impact on those we serve. Our mission to our clients, community, and funders demands no less.
Five years ago, we established an in-house Evaluation Department to evaluate outcomes for our three divisions (Healthcare; Prevention; and Supportive Housing),
We have also made program evaluation and outcomes performance an integral management tool. Using a paradigm developed by Mr. Patrick J. McGovern, Chief Executive Officer and President, Harlem United deploys a “Management Triad©” involving:
1) data-driven administrative supervision of individual staff performance;
2) separate clinical supervision of staff and programs to overcome clinical barriers to the provision of services; and
3) continuous quality improvement and corrective action planning to incorporate health outcome data and evaluation into program management and service delivery.
We have also disseminated our evaluation model to other non-profits, health policy-makers, and experts. For a summary of our 2007 health outcomes, please click here (Harlem United’s 2009 Outcomes Report).
If you are interested in Harlem United’s 2009 outcomes report, please contact Ms. Kitty Chan, Senior Director of Administration, at 212-803-2850 or at info@harlemunited.org
